Privacy Policy

1. Introduction

Bodhi Counsel operates at 142 Silom Road, Bang Rak, Bangkok 10500, Thailand. This Privacy Policy explains how we collect, use, store, and protect personal information provided to us in connection with our pension legal services and through your use of this website.

We are committed to handling personal data with care and in compliance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA). If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal data:

• Identity data: full name, national identification number (where required for legal work)
• Contact data: email address, telephone number, postal address
• Matter data: employment history, pension records, contribution statements, official correspondence provided to us in connection with a legal matter
• Technical data: IP address, browser type, cookie identifiers (where consent is given)
• Communication data: records of emails and messages exchanged with our office

Data is collected through our website contact form, direct email and telephone contact, and documents provided in the course of an engagement.

3. Legal Basis for Processing

We process personal data on the following grounds:

• Performance of a contract — where processing is necessary to carry out the legal services you have instructed
• Legal obligation — where we are required to retain or disclose data under applicable law or professional rules
• Legitimate interests — for maintaining client records, communicating about your matter, and administering our practice
• Consent — for the use of non-essential cookies and any optional communications

4. How We Use Your Data

Personal data collected is used for the following purposes:

• Providing legal advice and representation in connection with pension matters
• Preparing and submitting legal documents on your behalf
• Communicating progress updates and responding to your enquiries
• Maintaining accurate client records as required by professional obligations
• Improving our website and understanding how it is used (analytics, with consent only)

We do not use personal data for unsolicited marketing. We do not sell, rent, or trade personal data with third parties for commercial purposes.

5. Data Sharing

We may share data with the following parties, only as necessary for your matter:

• Government bodies and pension funds — the Social Security Office, Government Pension Fund, or relevant provident fund, where you have instructed us to act
• Courts and appeal panels — in the course of formal dispute or appeal proceedings
• Professional advisers — where specialist input is required and agreed with you in advance
• IT and hosting providers — who process data on our behalf under data processing agreements

All third parties who handle personal data on our behalf are required to maintain confidentiality and comply with applicable data protection standards.

6. Data Retention

We retain client matter files for seven years from the date of matter closure, in line with professional requirements under Thai law. Website enquiry data is retained for twelve months. Technical data such as server logs is retained for no longer than three months.

When data is no longer required, it is securely deleted or anonymised.

7. Cookies

This website uses essential cookies to maintain basic functionality and, with your consent, analytics cookies to understand usage patterns. No marketing or tracking cookies are set without your explicit consent. Please see our Cookie Policy for full details and controls.

8. Security

Personal data is stored on access-controlled systems. Physical client files are kept in locked storage accessible only to authorised staff. All matter data transmitted electronically uses encrypted connections. We review our security practices regularly and apply updates as needed.

In the event of a data breach that poses a risk to your rights, we will notify you and the relevant supervisory authority in accordance with applicable requirements under the PDPA.

9. Your Rights

Under Thailand's PDPA, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of data, subject to legal obligations to retain it
• Right to object — to object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
• Right to data portability — to receive your data in a structured, machine-readable format where applicable

To exercise any of these rights, please write to us at [email protected] or by post to our Silom Road address. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Personal Data Protection Commission of Thailand (PDPC).

10. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend that you review their privacy policies before providing personal data.

11. Children's Privacy

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that a minor has submitted data to us, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version is always available on this page, with the date of the most recent update shown at the top. Continued use of our website or services following a material change constitutes acceptance of the updated policy.

13. Contact

For any questions, requests, or complaints relating to this Privacy Policy or our handling of personal data, please contact us:

• Email: [email protected]
• Post: Bodhi Counsel, 142 Silom Road, Bang Rak, Bangkok 10500, Thailand
• Phone: +66 2 634 8127 (Monday–Friday, 9:00–17:30 ICT)